Shipping policy

 

Looking for your order? You can easily check its status and tracking information at any time.

Check Your Email

After placing your order, you will receive an order confirmation email at the email address provided during checkout.

Once your order has been shipped, your order information will be updated with the available tracking details.

Please be sure to check your spam or junk folder if you don't see our emails in your inbox.

Track Your Order

To check the status of your order, visit our Order Tracking page and enter the requested order information.

Once your information is entered, you'll be able to view your order status, tracking number, and available shipping updates.

Please keep in mind that tracking information may take some time to update after your package has been handed over to the shipping courier.

Still Can't Find Your Order?

If you're having trouble locating your order or tracking information, please contact us with your order number and the email address used to place the order, and we'll be happy to help you locate your order information.

Order Processing & Handling

All orders are subject to a 3–5 business day handling period before shipment.

This handling period allows us time to prepare, package, and process your order. Business days do not include weekends or holidays.

Please note that the handling time is separate from the shipping/transit time provided by the courier.

Shipping & Delivery Times

Once your order has been processed and shipped, delivery typically takes approximately 3–5 business days.

However, this is an estimate and delivery may take longer depending on the shipping courier, destination, weather, holidays, service disruptions, or other circumstances outside of our control.

We cannot guarantee an exact delivery date.

Tracking Information

When tracking information is available, it will be provided after your order has been shipped.

Please allow time for the courier's tracking system to update after your package has been accepted.

Courier Delays

Once an order has been transferred to the shipping courier, the package is in the courier's possession and delivery is subject to their operations and policies.

We are not responsible for delays, disruptions, or other delivery issues caused by the courier or circumstances outside of our reasonable control, except where responsibility cannot legally be excluded.

If you experience a delivery issue, we recommend contacting the shipping courier using your tracking information.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

We are not responsible for delays, failed deliveries, or packages delivered to an incorrect address due to inaccurate or incomplete shipping information provided by the customer.

Please review your shipping information carefully before completing your purchase.

Lost, Stolen, or Missing Packages

If tracking shows that a package has been delivered but you cannot locate it, please contact the shipping courier directly and follow their procedures for locating or reporting the package.

To the extent permitted by applicable law, we are not responsible for packages that are lost, stolen, misplaced, or incorrectly delivered after they have been transferred to the courier when the issue is outside of our reasonable control.

By Placing an Order

By completing your purchase, you acknowledge that you have reviewed and accepted this Shipping Policy, including our 3–5 business day handling time and estimated 3–5 business day shipping time.

Shipping and delivery times are estimates and are not guaranteed.

Nothing in this Shipping Policy is intended to limit any consumer rights or remedies that cannot legally be excluded under applicable law.